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Privacy Policy

Privacy Policy 

Last Updated: 22/06/2025

At Luna Garce London, we are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase from us.
 

1. Who We Are

This website is operated by [Your Business Name], a UK-based retailer of solar garden lights and decorative garden products. If you have any questions about this policy or your data, you can contact us at:

📧 lunagracelondon@gmail.com
 

2. What Information We Collect

We may collect and process the following types of personal information:

  • Name

  • Email address

  • Postal address

  • Phone number

  • Payment details (processed securely via third-party providers)

  • IP address and browser/device information

  • Order history

  • Communication and support queries
     

3. How We Collect Your Information

We collect your data when you:

  • Place an order on our website

  • Sign up to our newsletter

  • Contact us via email or contact form

  • Interact with our website (e.g. via cookies)
     

4. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil your orders

  • To communicate order updates and customer service messages

  • To personalise your shopping experience

  • To send marketing emails (only if you opt in)

  • To improve our website and services

  • To meet legal and regulatory requirements
     

5. Marketing Communications

If you opt in to receive marketing emails, we may contact you with promotions, offers, and product news. You can unsubscribe at any time by clicking the link in any marketing email or contacting us directly.
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6. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Trusted third-party service providers (e.g. delivery partners, payment processors)

  • Legal or regulatory authorities, if required by law

All third parties are required to handle your data securely and in compliance with the law.
 

7. Data Storage and Security

We take appropriate technical and organisational measures to secure your personal data. Your data is stored on secure servers, and payment transactions are encrypted using SSL technology.
 

8. Your Data Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where legally applicable)

  • Object to or restrict processing

  • Withdraw consent for marketing at any time

To exercise any of your rights, please email: lunagracelondon@gmail.com

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